Pottermore Bug - No chapter bar! - Indexed

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Graelock
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Pottermore Bug - No chapter bar! - Indexed

Postby Graelock » April 30th, 2014, 9:00 am

First, hi everyone! Add, and duel me. Starflame5994

Secondly, I just came a cross a huge bug, but of course, Pottermore just tells you, they'll send your email to development and then never get back to you...sheesh.

Anyway, I was doing the last available chapter for Goblet of Fire, and my Xbox One's Internet Explorer browser froze loading the sequence. I had to crash/ close out of IE, but after that my chapter bar was gone. You can still click on various chapters in the black area where the bar interface used to be, but you can only click on whatever chapters were last there. The blank area where the arrow keys used to be, are froze and won't scroll to other chapters. I had my girlfriend log into her account, on my Xbox and and the bar was there for her. I then logged in on my PC, and tried two different browsers..no chapter bar. I tried my tablet and 3 different browsers (including Opera and Chrome), no chapter bar in either. I came to work and signed in on my PC and opened up two browsers (IE and Mozilla), no chapter bar. This stinks!

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Hermione Leviosa
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Re: Pottermore Bug - No chapter bar!

Postby Hermione Leviosa » April 30th, 2014, 10:02 pm

Hi Graelock! :D Welcome to PFF. I agree with you about the chapter bar -frustrating. I hope they fix that soon.
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Timeline where are you?

Postby Eyelight » May 1st, 2014, 6:36 am

As of a day ago the chapters or Harry's story timeline is just not showing up. My javascript is on and yes I have the lastest flash.

Thing is I have an older account and the timeline worked well on that account with the same browser. :opharry:


So why can I no longer see the timeline?

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Riverfirebolt
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Re: Pottermore Bug - No chapter bar!

Postby Riverfirebolt » May 1st, 2014, 9:01 am

Moved to Technical Issues
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Graelock
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Re: Pottermore Bug - No chapter bar!

Postby Graelock » May 1st, 2014, 9:34 am

Hermione Leviosa wrote:Hi Graelock! :D Welcome to PFF. I agree with you about the chapter bar -frustrating. I hope they fix that soon.


Oh thank goodness I'm not the only one!!! :D

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Hermione Leviosa
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Re: Pottermore Bug - No chapter bar!

Postby Hermione Leviosa » May 7th, 2014, 9:59 pm

It appears that the chapter bar is fixed. :)
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HalfBloodGuy
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Re: Pottermore Bug - No chapter bar!

Postby HalfBloodGuy » May 11th, 2014, 11:13 am

I'm still experiencing this issue. My chapter bar vanished last night along with my ability to zoom. It appeared again a few hours later but has gone again this morning. Any idea why this is occurring?

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Re: Pottermore Bug - No chapter bar!

Postby GlowPotion901 » May 20th, 2014, 10:31 am

I'm having the same problem! How to resolve???

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RoseJinx138
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Re: Pottermore Bug - No chapter bar!

Postby RoseJinx138 » May 27th, 2014, 10:17 am

The issue isn't a browser, javascript, etc issue. The issue is an account specific issue.

I know this because I started a new account on Pottermore to see if the story board would show up. Yes, I know having more than one Pottermore account isn't allowed. I was using it for troubleshooting, not for gaining any benefit to my main account (which I explained in my help letter to Pottermore team).

Point being, the storyline worked on my "new" account. Everything showed up, things moved around properly, yellow bar updated, you name it, it worked.

So naturally, I emailed Pottermore with the good news. I'd cracked the code!

And they threatened to shut down my main account, where my navigation bar still doesn't work 24 hours later.

So, I guess my return to Pottermore is now over. Cheers. x
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Re: Pottermore Bug - No chapter bar!

Postby Bumbleweed » May 28th, 2014, 5:14 am

I am currently having the same problem.

I thought i had fixed it by deleting an account and making a new one, and whilst it works fine for a short time ( i managed to complete all chapters yesterday, but today the navigation bar has gone) its not a permanent solution.

Today i have deleted my account, created a new one, completed a few chapters, gone for a coffee, and on my return; no navigation bar.

I have contacted Pottermore, but all i got was the usual 'try another browser, delete cookies/cache, check java etc etc, but no acknowledgement that there really is a major glitch in the system.

I appreciate that Pottermore is free, however once one sits and works how much one has spent on the Harry Potter franchise (made myself feel a little queasy doing this) i sort of feel i, and others, deserve an explantion and a permanent fix/solution.

Suffice to say i will be bombarding Pottermore with emails until this problem is resolved.


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