PhoenixCharm180 wrote:Carol Days,
Pottermore sends out a standard letter first. This letter may or may not be appropriate to your problem. They get such large amounts of PMs that they can't answer every mail personally, at least not initially.
In your case I'd send a new PM saying that you think your account may have been hacked. Use that phrase exactly. You will probably get a form letter back saying they've passed the problem to the appropriate department and sometime later you will be able to get in with your original password. That's how it went with me. Keep us posted on your progress.
I don't have problems with my password. I changed the registered e-mail in my account settings and just wanted to know if I'd receive messages in the new e-mail. So, I logged off and clicked the "forgotten your username?", in order to receive my username in the new e-mail. I fill the form with my new e-mail and nothing arrives. I fill with the old and it works. But I don't want the old, I changed it!