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I changed my e-mail in account settings, but when I try to retrieve my password or username, it only sends it if I provide the e-mail used when signing-up and not the one I changed to. If there is an option to change the e-mail, why it doesn't work?
Thanks in advance.
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purplequill13496 wrote:Okay, people-who-are-smarter-than-me... help!
I was recently sorted into Ravenclaw (oh, the irony), and now that I'm sorted, I am unable to access my Common Room. The page that appears reads, "Be patient, this page will be unlocked very soon" with the subheadline "Parts of the experience are locked so that the story is not ruined for you." A little lock appears in place of a "forward" arrow at the bottom of the page. Therefore, I cannot proceed to the next chapter. I've only seen one other person post about getting "stuck" here, so I'm not sure how widespread it is...?
Short of creating an entirely new account in Pottermore, I've tried virtually everything that has been suggested in previous posts. I've also submitted a plea to Pottermore, which they politely and understandably answered with a generic reply of "We're sorry. Your request has been passed on to the development team. Have a nice day!" And nothing since.
ANY suggestions, advice, and/or words of encouragement would be very much appreciated! Thank you!
Carol Days wrote:I'm not that fluent in English, but I think I was clear about the problem I have, and they gave an answer that doesn't fit my question.
Is there anyone with similar problem?
PumpkinPasties619 wrote:Nice to see you back Phoenix… I got a made potion out of it so I think it's fixed… it says my potion was 1% done brewing and I was really confused… I still don't know what happened though ~ my main guess is that someone hacked into my account but I dont know for sure… if that did happen I will probably have to make another account and I wouldn't want to be in another house so soon! :/ I don't know what to do! Do you have any ideas?
PhoenixCharm180 wrote:PumpkinPasties619 wrote:Nice to see you back Phoenix… I got a made potion out of it so I think it's fixed… it says my potion was 1% done brewing and I was really confused… I still don't know what happened though ~ my main guess is that someone hacked into my account but I dont know for sure… if that did happen I will probably have to make another account and I wouldn't want to be in another house so soon! :/ I don't know what to do! Do you have any ideas?
You're not out of the potions loop until you've stopped brewing and your cauldron has been released. The potion loops lets you brew and brew and brew and brew forever. That's why it's called to potions loop.
As for possible hacking: just to be on the safe side: go to your profile in Pottermore and check that the e-mail address under "Account Settings" is still yours. If it is not, change it back to right one and then change your password there as well. That should take care of any hackers. (Do write your new password down somewhere safely and DON'T change it back to the old one later.)
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