Technical Issues - Oh No!

[Rhynn]

How are you stuck exactly?

[PhoenixCharm180]

Darklight-phoenix,
OwlSparks29616,
Oolia,
DarkDreamer
&
gryffindorpride,

There are only a few things you can try. Depending on the level of trouble you are in they may work or not. Even if you think it might not work, try it anyway, because the only other recourse you have is asking Pottermore to fix it for you and there is a very very long cue in front of you, so it may take a looooooong time.

Do this:
Go to your browser's cache and empty it. (if you don't know how, google it, or ask here)
Install a fresh version of Adobe Flash.
Close your browser and restart. (and preferably reboot the entire computer)
Go to the fist chapter of the book and test that you can zoom in on the fist moment. ALL moments have 3 layers.
Now go to where the trouble was and try again.
Make sure you only run one browser window with Pottermore in it, from now on.

This is really all you can do, there is no more. If this didn't do the trick, you'll need to contact Pottermore for help.

To contact Pottermore go to the bottom of the Pottermore screen and click 'help', then click 'other', scroll down to 'what's next?' and click 'more help needed', fill out the form.
Please be polite and concise.
They probably already know about this problem and are working on it.
You are not the first or the only person this has happened to.

[blademagic39]

has anyone gotten pottermore is currently unavilable since it open to the public.

[Slytherinluvr]

I'm a the Potions Puzzle. I see the instructions ("you must select the two correct potions" but I don't see anything else. When I turned away from that page and then turned back, I very briefly saw a row of potion bottles. Then they disappeared. I've clicked all over the screen, but the instructions don't disappear and there are no potion bottles or any other objects.

[RayHarper]

Argh. That silly shopping list is glitching. I try to close out of it to no avail; hoping that it's a browser issue I run through the usual (checking flash update (unneeded) closing browser, cleaning cache, signing in and out...the works). Finally I just started manually entering the urls for the 'stores' and that bypasses the silly glitch nicely but cannot, for the life of me, figure out what Eeylops url is! So frustrating. Can anyone help me out?

EtA: found the url (Much thanks to poppy_pomfrey).

[AlexiaBlack]

the black owl says that i have a challange waiting but when i click on it i don't found any duel, and the owl still "said" that i have a message

[blademagic39]

when I got to brew potions it wont let me use the flubberworm mucus.

[NightieNox]

the black owl says that i have a challange waiting but when i click on it i don't found any duel, and the owl still "said" that i have a message

There is a little section to the left that has a list of duels you've done, and it also has a list of duelers waiting for you. You'll want to click duel or decline, and they're a bit hard to find in that mess of duelers.

[AlexiaBlack]

the black owl says that i have a challange waiting but when i click on it i don't found any duel, and the owl still "said" that i have a message

There is a little section to the left that has a list of duels you've done, and it also has a list of duelers waiting for you. You'll want to click duel or decline, and they're a bit hard to find in that mess of duelers.

yes i know but i haven't any duel

[PhoenixCharm180]

AlexiaBlack,

It's very likely that the right program just won't start for what ever reason.
Try clearing your browser's cache and try to go there again, this way you'll get a fresh version of the program. Hopefully, that's all it needs.