Sorting Ceremony issue.

[Rougarou]

I have gotten to chapter 7 of The Sorcerer's Stone and I did the Entrance Hall section, but when I click to go to the Sorting Ceremony, the webpage freezes every time. I've checked every chance I have gotten, often several times a day and it's the same thing. I've used Chrome and Safari on my Mac and they both do the same thing. It begins to load and then it stops. I can't scroll or click and usually the page is black where their should be content. Can someone help? This is extremely frustrating, I looked forward to sorting the most.

[OakNight]

Perhaps you could try doing your sorting on a different computer?
If it's freezing, then your computer may just not be able to handle the page.

[PhoenixCharm180]

Try emptying the cache of your browser and installing a fresh version of Adobe Flash.

Also close any programs you don't need and only run 1 window of Pottermore.

[intrepidcaptain]

I'm also having problems with the Sorting Hat; I can't answer more than one or two questions, because all of the set-ups where the answers are a jumble of cards you're supposed to flip through, I'm unable to move off of the initial card shown. Is there any way t get around this?
I've tried on both PC and Mac, using Safari, Firefox and Opera. Should I be using something with a touchscreen?

Thanks!

[PhoenixCharm180]

intrepidcaptain,
I'm running PM on Firefox 11 with Adobe Flash 11 and just a keyboard and a mouse; that should suffice.
However, you can try the zoom in/out option in Firefiox, that has been known to help. Just zoom in and out and see if that does the trick.
Furthermore you can try reinstalling Adobe, even if you have the latest version already; sometimes it just goes bad.

At all times make sure you only run PM in 1 browser window or errors will occur (really bad ones!) And don't run any other windows with sites that also use a lot of Flash programs, at the same time as PM.

Let us know how you get on!

[RiverBronze9817]

Make sure your flash is up to date. Also try using a different browser. If that doesn't work, you should get some help from computer workers.