PFF VIP PFF Facebook Page PFF Facebook Page PFF Twitter Feed PFF T Shirts
Free 7 Day VIP Trial! - VIP Sign in with PFF Username and Password

Sorting Ceremony issue.

All Pottermore-related archived topics can be found in here!

Moderators: Prefects, Professors

Sorting Ceremony issue.

Postby Rougarou » April 19th, 2012, 7:01 pm

I have gotten to chapter 7 of The Sorcerer's Stone and I did the Entrance Hall section, but when I click to go to the Sorting Ceremony, the webpage freezes every time. I've checked every chance I have gotten, often several times a day and it's the same thing. I've used Chrome and Safari on my Mac and they both do the same thing. It begins to load and then it stops. I can't scroll or click and usually the page is black where their should be content. Can someone help? This is extremely frustrating, I looked forward to sorting the most.
Rougarou
 
Posts: 1
Joined: April 19th, 2012, 6:57 pm
Your PFF Points: 0.00
PM Username: BladeLight23230
PM House Points: 0

Re: Sorting Ceremony issue.

Postby OakNight » April 19th, 2012, 7:49 pm

Perhaps you could try doing your sorting on a different computer?
If it's freezing, then your computer may just not be able to handle the page.
Image PFF Class Professor Image
Image Image Image Image Image
User avatar
OakNight
Class Professor - VIP
Class Professor - VIP
Wizengamot Warlock
Wizengamot Warlock
 
Posts: 6048
Joined: September 11th, 2011, 2:00 pm
Your PFF Points: 42.10
Gringotts Point Bank: 657.77
Location: Minnesota
Gender: Female
PM Username: OakNight93
PM House Points: 105

Re: Sorting Ceremony issue.

Postby PhoenixCharm180 » April 20th, 2012, 8:22 am

Try emptying the cache of your browser and installing a fresh version of Adobe Flash.

Also close any programs you don't need and only run 1 window of Pottermore.
Image
Deviant art: http://phoenixcharm180.deviantart.com/
If you want to friend me, please PM me on this forum!
User avatar
PhoenixCharm180
Third Year Student
Third Year Student
 
Posts: 294
Joined: August 25th, 2011, 4:48 pm
Your PFF Points: 0.00
Gringotts Point Bank: 10,370.94
Location: Hogwarts Library, doing research
PM House Points: 22

Re: Sorting Ceremony issue.

Postby intrepidcaptain » May 14th, 2012, 1:20 pm

I'm also having problems with the Sorting Hat; I can't answer more than one or two questions, because all of the set-ups where the answers are a jumble of cards you're supposed to flip through, I'm unable to move off of the initial card shown. Is there any way t get around this?
I've tried on both PC and Mac, using Safari, Firefox and Opera. Should I be using something with a touchscreen?

Thanks!
intrepidcaptain
 
Posts: 1
Joined: May 14th, 2012, 1:17 pm
Your PFF Points: 0.00
PM Username: CloakDraconis9819
PM House Points: 0

Re: Sorting Ceremony issue.

Postby PhoenixCharm180 » May 14th, 2012, 2:08 pm

intrepidcaptain,
I'm running PM on Firefox 11 with Adobe Flash 11 and just a keyboard and a mouse; that should suffice.
However, you can try the zoom in/out option in Firefiox, that has been known to help. Just zoom in and out and see if that does the trick.
Furthermore you can try reinstalling Adobe, even if you have the latest version already; sometimes it just goes bad.

At all times make sure you only run PM in 1 browser window or errors will occur (really bad ones!) And don't run any other windows with sites that also use a lot of Flash programs, at the same time as PM.

Let us know how you get on!
Image
Deviant art: http://phoenixcharm180.deviantart.com/
If you want to friend me, please PM me on this forum!
User avatar
PhoenixCharm180
Third Year Student
Third Year Student
 
Posts: 294
Joined: August 25th, 2011, 4:48 pm
Your PFF Points: 0.00
Gringotts Point Bank: 10,370.94
Location: Hogwarts Library, doing research
PM House Points: 22

Re: Sorting Ceremony issue.

Postby RiverBronze9817 » July 1st, 2012, 10:26 am

Make sure your flash is up to date. Also try using a different browser. If that doesn't work, you should get some help from computer workers. :)
RiverBronze9817
 
Posts: 2
Joined: July 1st, 2012, 10:20 am
Your PFF Points: 0.00
PM Username: RiverBronze9817
PM House Points: 0


Return to Pottermore Archive

Who is online

Users browsing this forum: No registered users and 0 guests