Technical Issues - Oh No!

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bookworm92
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Re: Technical Issues - Oh No!

Postby bookworm92 » November 1st, 2012, 12:54 am

Hello, Since the last of the new chapters of COS came out i have been having trouble accessing them, i was able to access full site yesterday. but now the chapters have been released, i cannot access new ones. they are a blank, black page, with the pottermore logo at the top, so i went to previous chapters, and they load but wont let me zoom in, cannot access shops in diagon alley or zoom in etc and the duelling page is faulty aswell.. ive changed browsers from chrome to firefox, updated flash player, checked javascript etc. any ideas what could be wrong? :(

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Re: Technical Issues - Oh No!

Postby Patronus 27 » November 1st, 2012, 12:04 pm

I just entered into Pottermore, and the text in the middle of the Gateway page is in French!! :shock:
All the other textes of the page are into my language (points, name of my House, the names on the silver signs...), just the text explaining that the new chapters of Chamber of Secret are available, is in French.
Any sort of feedback?
Last edited by Patronus 27 on November 2nd, 2012, 3:36 am, edited 1 time in total.
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Re: Technical Issues - Oh No!

Postby Hermione Leviosa » November 1st, 2012, 6:32 pm

That is odd Patronus. :? Maybe you look French?
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Re: Technical Issues - Oh No!

Postby Heartrose » November 1st, 2012, 6:39 pm

bookworm92 never heard of this, first thing to suggest is pretty standard. Make sure your flash player is up to date and maybe reinstall if possible as they do tend to get glitchy even if they are up to date.

Make sure whichever browser you are using that is also up to date. And if you are using Internet Explorer maybe consider switching to Safari, Chrome or Firefox. Internet Explorer has known issues with Pottermore.

Lastly clear your internet caches and browsing history. You need to do this regularly when using Pottermore.

If none of that helps come back and tell us and we will see what else we can think of.

Good luck, let us know how you get on.

Patronus maybe they think you are a Renault spy...
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Re: Technical Issues - Oh No!

Postby Patronus 27 » November 9th, 2012, 3:37 am

Oh, happy day!!
They changed the text on the gate, and I have the Italian version of it: "La Coppa delle Case di Pottermore verrà assegnata il 21 di Novembre!" (The Pottermore House Cup will be awarded on November 21st)
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Re: Technical Issues - Oh No!

Postby Avery Novak » November 27th, 2012, 5:08 pm

So I'm new here and this seems like the right topic to ask this. I'm at Book 1 Ch.5 Moment 3 and the shopping list keeps popping up. I've clicked the X and the "Go Shopping" button many times but all it does is refresh the page with the shopping list still blocking the screen. I don't know how to get rid of the shopping list. Somebody please help me?

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Re: Technical Issues - Oh No!

Postby MagicGalleon4 » November 27th, 2012, 7:13 pm

Instead of clicking the 'Go Shopping', try pressing the arrow at the bottom to go to the next moment instead?
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Re: Technical Issues - Oh No!

Postby Avery Novak » November 27th, 2012, 7:47 pm

I can't. It's locked because I haven't purchased anything (because I can't) so Ollivanders is not unlocked.

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Re: Technical Issues - Oh No!

Postby Rhynn » November 27th, 2012, 8:07 pm

Is your Flash up to date? And your browser?

If so, try clearing your cache and try shopping again. If it doesn't work, try a different browser. If that still doesn't work, try another computer :)
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Re: Technical Issues - Oh No!

Postby Avery Novak » November 27th, 2012, 9:01 pm

My flash player and browser are up to date but it still didn't work. Works fine on Firefox though. Thanks.
Stupid (main) browser.


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